Superdry Aberdeen

We know that you want to receive your order as quickly as possible, so as soon as your order is placed our warehouse team are on hand to pick and pack the products you have carefully chosen. We are therefore unable to cancel or amend orders once the checkout process has been completed.

Please check your order carefully before clicking 'buy now'. If anything additional is needed, such as a different size or colour, please place a new order and return the unwanted items to us in line with our returns policy.

For your security we are unable to change the delivery address on orders once the checkout process has been completed. Please check your order carefully before clicking 'buy now'.

If you are not at home when the delivery is attempted, the courier may leave the parcel with a neighbour or in a secure location if possible. If not, your tracking information will be updated accordingly.

Not received any paperwork in your parcel, but need to return an item? We've gone paperless in order to become a more sustainable brand, but don't worry if you don't have a printer; print in store options are available.

It's really easy to arrange a return by following these simple steps:

1. Visit our returns portal - https://superdry.returns.international
2. Enter your full order number, including any text, in the designated box (e.g. SUPERDRY_12345678). If you have copied and pasted your order number, you may see the error 'Only Latin characters, digits and dashes are allowed'. If this is the case, please delete any spaces that may have been mistakenly copied at the end of the order number.
3. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'.
4. Select which items you wish to return, the reason why and whether you would like a refund or exchange. Remember, we can only exchange for the same product in a different size or colour and are subject to our stock availability.
5. Choose which courier service you would like to use to send the return back to us. You can find your local drop-off point by clicking the link at the bottom of the page.
6. Print your returns label and attach it to the parcel. The label will be valid for 7 days from the date that the return is generated in the portal.
7. Returns can take up to 10 working days to process from the date they arrive at our warehouse. As soon as it has been processed you will receive an email to confirm.

For further information, our full returns policy can be found here.