Superdry Basildon

Such a polite lady,came in yesterday and she was very helpful and so kind

Kirsty was Very helpful

First time in the Basildon shop and very impressed. Kind friendly staff, good selection of bags for my son to choose from. Will be returning.

Excellent customer service from Casey and Kirsty. They were both extremely friendly, helpful, and patient, whilst I was trying to decide upon my purchase. Nothing was too much trouble for them and they made me feel a valued customer. I had previously attempted to browse the Superdry website on two occasions - which was far too slow to load! I gave up and am glad I went to the store.

Great customer service

This was my first experience in Basildon superdry, a gentleman called Brad helped me find an outfit as I am going out for dinner this weekend. Very polite & helpful. Thanks a lot

This was my first time visiting a Superdry store (Basildon). My motivation for visiting the store was because about a month ago I was given a Superdry hoodie. I really liked the quality of the fabric, and the fit was good on me. I subsequently tried to buy a couple of pieces online, but I found difficulty getting the sizing right, and additionally the cut of one of the pieces (a denim jacket) just wasn't right. On the plus side, the website is good, it's easy to order online, and also easy to return items which I really appreciated. The store in Basildon was clean and tidy. The décor was nice with bare brick walls and large mirrors (very useful). The staff were pleasant and helpful. I bought quite a few pieces, and returned a couple of them the next day after trying them on at home and deciding they weren't quite right for me. No issues with returning goods to the store and obtaining a refund. I like the quality of the clothes, in particular I don't think I've found a better hoodie than Superdry. I think the quality to price ratio is good and I'll buy from Superdry again. Positives: Quality of clothes (especially hoodies), ease of ordering and returning online, ambience of stores, ease of returning goods in-store, helpfulness of staff. Negatives: Just a shame about the cut of the denim jacket. I adored the beautiful grey wash and the style was good, but the bizarre tent-like cut wouldn't fit anyone (maybe Jabba The Hutt, but I don't think he wears denim jackets).

Friendly staff, who are always helpful. If I can't find anything, they will always help to check other stores or online.

Lots of lovely colours, friendly staff. Love the bag

Excellent service by all involved with superdry Earlier delivery than expected also excellent customer service by Connor at your Basildon store

Very polite staff who look like they enjoy what they do and as always an immaculate store. A*****

Casey has excellent customer service. she was a very helpful happy member of staff

Very helpful and attentive staff, when I couldn't find a certain skirt in my size they went out of their way to take one of a mannequin so I could try it on. An overall great experience, it's one of my favourite stores.

Great costumer service, clean and organize store,

Amazing friendly staff - super helpful and patient. Casey and Rebecca were so helpful!

great customer service

The girl on the shop floor with blonde hair was outstanding helped me when the stuff I tried on didn’t fit went and found me the next size up and in a different colour didn’t make me feel out of place as I’m not exactly a skinny girl so excellent customer service Thankyou to that girl

Great shop, great customer service, great music, great experience

Staff were friendly and helpful, they let me know I could also sign up for email notifications which would also give me 10% off my purchase which I appreciated.

Store was tidy and service was friendly although could of been more chatty. I think it makes your experience more personal. The shop was not busy at all